Privacy Policy
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Hurt-Help.com (“Hurt-Help,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, call, text, email, message us through social media, or otherwise interact with us.
Hurt-Help is not a law firm and does not provide legal advice. Hurt-Help operates as an independent network that connects individuals with licensed attorneys and medical professionals who may be able to assist with their situation.
By using our website or contacting us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
When you fill out a form, call us, send us a message, or otherwise contact us, we may collect:
1) Full name
2) Phone number
3) Email address
4) City, state, and ZIP code
5) Preferred language
6) Preferred contact method
7) Accident date or date range
8) Whether you already have an attorney
9) Basic information about your situation that you choose to provide
10) Any other information you submit voluntarily
Information collected automatically
When you visit our website, we may automatically collect certain device and usage information, such as:
1) IP address
2) Browser type
3) Device type
4) Operating system
5) Referring pages
6) Pages viewed
7) Dates and times of visits
8) Clicks, scrolls, and other interaction data
9) Cookies and similar technologies data
Information from third parties
We may receive information about you from:
1) Advertising platforms and social media platforms
2) Analytics providers
3) Call tracking or communications vendors
4) Intake or CRM systems
5) attorneys, medical providers, or referral partners if you interact with them through our network
2. How We Use Your Information
We may use your information to:
1) Respond to your inquiry
2) Contact you by phone, text message, email, or direct message
3) Evaluate whether your situation may be a fit for our network
4) Connect you with licensed attorneys, medical providers, or other service providers in our network
5) Provide customer support
6) Improve our website, services, advertising, and communications
7) Track leads, performance, and website activity
8) Prevent fraud, abuse, and security incidents
9) Comply with legal obligations
10) Enforce our terms, notices, and policies
3. Consent to Contact You
By submitting your information through our website, forms, or ads, or by contacting us directly, you authorize Hurt-Help and its network partners to contact you regarding your inquiry and potential services by:
1) Phone call
2) Text message
3) Email
4) Voicemail
5) Direct message or similar communication methods
Message and data rates may apply. Your consent to receive communications is not a condition of purchasing any goods or services.
You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of text messages by replying STOP. You may request that we stop calling you by telling us during a call or by contacting us using the information below.
4. How We Share Information
We may share your information with the following categories of recipients:
Attorneys and medical providers in our network
We may share your information with licensed attorneys, medical providers, or other independent professionals in our network so they can evaluate your inquiry and determine whether they may assist you.
Service providers
We may share information with vendors that help us operate our business, including providers for:
1) Website hosting
2) Forms and scheduling
3) Customer communications
4) Call handling
5) Analytics
6) Data storage
7) CRM and case management systems
8) Advertising and lead tracking
9) Cloud software and automation tools
Advertising, analytics, and social media platforms
We may use tools offered by companies such as Meta, Google, and similar platforms to measure traffic, understand ad performance, build audiences, and improve our advertising. These tools may collect information through cookies, pixels, tags, SDKs, Conversions API integrations, or similar technologies.
Legal and compliance disclosures
We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, users, network partners, or the public.
Business transfers
If Hurt-Help is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be disclosed or transferred as part of that transaction, subject to applicable law.
We do not sell your personal information for money.
5. Cookies, Tracking Technologies, and Advertising
Our vendors and we may use cookies, pixels, tags, scripts, and similar technologies to:
1) Remember user preferences
2) Analyze website traffic and performance
3) Understand how users interact with our website
4) Measure the effectiveness of advertisements
5) Create custom audiences and retargeting campaigns
6) Improve our marketing
This may include the use of tools such as the Meta Pixel, Meta Conversions API, and other analytics or advertising technologies. If we use these tools, certain information about your device, browsing activity, or form submission activity may be shared with those providers in accordance with their own privacy terms.
You can typically control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
1) Respond to your inquiry
2) Operate our business
3) Maintain records
4) Comply with legal, regulatory, tax, accounting, or contractual obligations
5) Resolve disputes
6) Enforce our rights and agreements
We may retain de-identified or aggregated information for analytics, reporting, and business improvement purposes.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be 100% secure. You should avoid sending highly sensitive information through unsecured channels unless specifically requested through a secure method.
8. Your Choices and Rights
Depending on where you live, you may have the right to request access to, correction of, deletion of, or information about certain personal data we maintain about you, subject to legal exceptions.
To make a privacy request, contact us using the contact information below. We may need to verify your identity before processing certain requests.
9. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided us with personal information, please contact us so we can review and delete it if appropriate.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of those third parties. Their use of your information is governed by their own policies.
11. Important Service Disclaimer
Hurt-Help.com is not a law firm and does not provide legal advice. Hurt-Help operates as an independent network that connects individuals with licensed attorneys and medical professionals who may be able to assist with their situation.
The attorneys available through the Hurt-Help network are independent professionals who may agree to represent clients at reduced attorney fees depending on the circumstances of the case. Hurt-Help does not provide legal representation and is not responsible for the services provided by any attorney or medical professional within the network.
Submitting a form on this website or contacting Hurt-Help does not create an attorney-client relationship between you and Hurt-Help or with any attorney in the network. An attorney-client relationship is established only after you have signed a formal agreement directly with a licensed attorney.
Information provided on this website is for general informational purposes only and should not be considered legal advice. You should consult directly with a licensed attorney regarding the details of your situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” or “Last Updated” date above. Your continued use of our website or services after changes are posted means the updated policy will apply to your future interactions with us.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Hurt-Help
hurthelp@referrednow.com
+1 (602) 730 2454
hurt-help.com